ADVISORY Guidelines on Filing Valid Complaints and Service Concerns
The Butuan City Water District (BCWD) reminds all concessionaires that complaints and service concerns must be submitted with complete details and the proper identity of the complainants. Anonymous complaints cannot be processed, as proper verification is essential to ensure reliable and equitable water service. Rest assured, BCWD is taking immediate and appropriate actions to address all validly filed concerns.
Submission of Complete Details
To help us accurately assess your concern...
HOLIDAY ADVISORY (December 03, 2025)
Please be informed that the Butuan City Water District (BCWD) will not be open to serve paying concessionaires on December 08, 2025 (Monday) Feast of Immaculate Conception. BCWD’s skeletal force will be on duty to ensure that essential operations will continue on that day.
Collection at the BCWD Administration Building will resume on December 09, 2025 (Tuesday) from 7:30 A.M. – 5:00 P.M.
Concessionaires may pay their bills in BCWD...
ADVISORY BCWD WILL CLOSE EARLY ON DECEMBER 05, 2025 AT 3:00PM FOR THEIR YEAR-END ASSESSMENT
Please be informed that the Butuan City Water District (BCWD) will close early on December 05, 2025 (Friday). BCWD will only serve paying concessionaires up to 3:00pm due to the conduct of BCWD’s Year-end assessment.
Collection at the BCWD Administration Building will resume on December 09, 2025 (Tuesday) from 7:30 A.M. – 5:00 P.M.
Concessionaires may pay their bills in BCWD Collecting Centers. Accredited BCWD Collecting Centers are the following:...
BCWD is Hiring!
• Auto Mechanic (GSD-Administrative Services Department)
Interested and qualified applicants are advised to upload their application to https://tinyurl.com/bcwdhiring
EMERGENCY PRESS RELEASE D a t e: November 28, 2025
Period of Interruption: 02:30 PM - 5:00 PM
Purpose: Emergency repair of the leaking 4-inch diameter HDPE pipe at Purok 1, Brgy. Taguibo, Butuan City
Cause of Leak: Wear and Tear
Areas Affected: Purok 1, 2, 3 & Duque, Brgy. Taguibo will have no water.
You are further advised not to open the faucets while slated works are being undertaken.
Please be assured all efforts will be taken...
EMERGENCY PRESS RELEASE D a t e: November 26, 2025
Period of Interruption: 9:00 PM (Nov 26, 2025) - 1:00 AM (Nov 27, 2025)
Purpose: Emergency repair of the leaking 150mm HDPE pipe at Brgy. Taligaman, Butuan City.
Cause of Leak: Wear and Tear
Areas Affected: Brgy. Antongalon, Portion of Brgy. Ampayon, Brgy. Taligaman and Brgy. Basag, Butuan City will have no water.
You are further advised not to open the faucets while slated works are being undertaken....
EMERGENCY PRESS RELEASE D a t e: November 25, 2025
Period of Interruption: 1:00PM to 05:00PM
Purpose: Repair of leaking 4-inch diameter UPVC pipeline at Luz Village, Brgy. Bayanihan, Butuan City.
Cause of Leak: Hit by backhoe
Areas Affected: Entire Luz Village, Brgy. Bayanihan will have no water.
You are further advised not to open the faucets while slated works are being undertaken.
Please be assured all efforts will be taken to restore normal water supply the soonest possible...
