February 9, 2015

The Butuan City Water District (BCWD) would like to inform its consuming public especially to the residents of the affected areas experiencing offensive smell in their water. We are extending our apologies for the inconvenience we have brought you. 

The problem in our water quality is temporary in nature attributed to the low water pressure to waterless situation we have experienced the past month. As a result, some amount of water is left unconsumed in the pipelines particularly at the dead end portion of our system and in areas where water consumption is low. When the normal water pressure was restored, the water, which was left in the distribution mains or pipelines for a number of days, was pushed and flowed into the taps by the newly treated water. This volume of storage water in the pipelines for days as a consequence of low water pressure may tend to cause a foul smell, particularly at the dead end areas of the system. An intensive flushing of the distribution lines were conducted last Saturday, February 7, 2015 to be able to flush out all the stagnant water in the system.

Aside from that, another contributor for the foul odor is the water coming from the recently reactivated Pump Station No. 10. Based from the bacteriological, physical and chemical tests conducted in the product water of Pump Station No. 10, the results passed the standards set forth by the Philippine National Standards for Drinking Water. However, it was found out that the water from Pump Station No. 10 also has a distinct odor which caused some of the areas of BCWD to have water with an unpleasant odor. As such, BCWD deactivated Pump Station No. 10 last Saturday, February 7, 2015, to stop the supply of water with an unpleasant smell.

In response however to the growing apprehension in the water quality, the District has intensified the conduct of its flushing activities to those areas where a number of complaints were received by the office to appease the consuming public. It will take a week after the deactivation of Pump Station No. 10 before the system may be cleared of the water with unpleasant odor. Rest assured that the water we give you is safe and potable as per laboratory evaluation conducted. 

Once again we apologize for the inconvenience, the management and staff of BCWD is working towards resolving the current water problem the soonest possible time. Providing clean and safe drinking water is a priority concern of the Butuan City Water District.

Thank you for your understanding and cooperation.

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Last Update: February 10, 2015